Q : How should I maintain my SnowPlus devices?
A : Maintaining your SnowPlus device is simple. Keep the devices and pods dry to maintain quality. And, when you need to clean it, use a slightly moistened cotton swab (just a drop of water will do) and then dry it off afterwards.
Q: Can I take my SnowPlus device on an airplane?
A : Yes you can. SnowPlus is travel friendly. However, we strongly recommend you check with the airline company airline company regarding the vaporizer regulations before you travel. Extreme pressure changes in the cabin may lead to a small amount pod leakage, so if possible, make sure your pods are facing upside down and put them in a plastic bag.
Q : How long does a charge last?
A: The battery can last a full day for the average user.
Lite Battery: 400 mAh Full Charge: 50 mins
Puffs on Full Charge: 300
Pro Battery: 450 mAh Full Charge: 18 mins
Puffs on Full Charge: 400
Q: Can I overcharge the battery?
A : Our intelligent charging technology is designed to minimize the chances of overcharging. The device will automatically cut off power supply when it is fully charged.
Q: How do I dispose of a SnowPlus device?
A: SnowPlus devices should be recycled with other e-waste. Make sure to follow your local recommendations and regulations for the disposal of lithium-polymer rechargeable batteries.
Q: How do I check my manufacture date?
A: The SnowPlus manufacture date is written on the back or bottom of the package.
Q: How do SnowPlus Pods work?
A: Our devices use temperature control designed to give you the ideal amount of power to your pods. The liquid is heated using a standard wick and nichrome coil system.
Q: How should I store my SnowPlus Pods? Do they expire?
A: Store your SnowPlus Pods in a dry environment. Although pods have a shelf life of at least 2 years, it’s better to use them soon after purchase for the freshest experience. We recommended using within a week of purchase.
Q: How should I dispose of SnowPlus Pods?
A: SnowPlus Pods should be recycled along with other e-waste.
Q: What is in SnowPlus e-liquid?
A: We use the same ingredients common in other e-liquids. These include vegetable glycerin (VG), propylene glycol (PG), food-grade flavorings, and medical-grade nicotine salts for nicotine-containing pods. Menthol is also used for some flavors. You can check the detailed ingredients of each flavor by looking at the back of the packaging.
Q: Can I buy SnowPlus e-liquid in bulk?
A : We currently only offer our e-liquid in the form of SnowPlus pods.
Q: Can I refill my SnowPlus Pods?
A: SnowPlus Pods are not for refills or re-use and we advise against opening them.
Q: What's the best way to take a puff on a SnowPlus Pods?
A: Take a gentle puff without inhaling too hard. Too much pressure will force the liquid up into the airway and could cause. Also don’t inhale for over 10 seconds. If an inhalation is too long, the device will automatically stop running and the indicator light will flash 3 times.
Q: How should I charge my SnowPlus device?
Lite & Classic – When the battery level is low, the indicator light will flash during usage. The indicator light will always be on while charging. When the device is fully charged, the charging process will automatically stop, and the indicator light will turn off. Do not use your device while charging. The maximum charging current is 200mA. Exceeding the maximum value may cause the device to overheat. We recommend that you charge the device with the pod detached.
Pro – When the battery is between 100-30% the indicator light will show green after double-tapping the device; it will show yellow when battery is from 30-10%; and when battery levels drop below 10% the indicator light will show red. When charging the Pro, the battery indicatory light will pulse white, and stop when done charging.
Q: What should I do if my SnowPlus device isn't charging?
A : If the LED light is not pulsing when you plug the USB cable, try the following steps:
- 1.Wiggle the device and the USB dock and make sure the connection is stable
- 2.Switch to a different power source, either a USB wall adapter or a laptop USB port.
- 3.If you still can’t charge your device, please contact us about your warranty at email@example.com.
Q: Will my SnowPlus pods leak?
A : Our safe and BPA-free Eastman Tritan copolyester pods use an anti-leak design that prevents against leakage a 4th Generation double-seal design. Gen 3.0 Pods have even greater leakage protection than classic pods.
Q; Why won’t my SnowPlus device produce vapor?
A : Make sure that your device is charged and the pods aren’t empty.
Try to clean the contact on the pods by rubbing them with a dry cotton swab.
This should restore the connection between the pod and the device if any moisture has been in contact with them.
Try to insert a different SNOWPLUS Pod to see if that helps.
If your device still won’t produce vapor, please contact us about your warranty at firstname.lastname@example.org.